Airport Terminal Services
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Avis des employés pour Passenger Service Agent chez Airport Terminal Services

Intitulé du poste
Passenger Service Agent26 avis
Lieu
Canada26 avis
26 avis correspondant à votre recherche
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3,0
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I was able to experience working with passengers and learned alot with my supervisor and colleagues. Working with a major US carrier. Enjoyed the various tasks, and quick changing moments. Overall good experience.
Points positifs
Benefits
Points négatifs
Scheduling may not be as flexible
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5,0
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Excellent job trainings for safety and resources. Dependable co workers and good team. Flexible working hours and good benefits. Nearby community and businesses area. Safe working environment.
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4,0
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Not enough salary as campare to other jobs little higher than labour.
It was good time when you have nice co-workers and manager but hard to survive in jealousy people's.
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4,0
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Working at the airport isn't for everyone. The Hours are long, Pay isn't great and it can be stressful but if you like a challenge, it's the best place to work and ATS is a great company to work for.
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2,0
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There are nice coworkers with an exception of younger agents being rude and immature. Management is also young and one particular needs to be fired. They don't care about anyone except themselves and about averagely 5 people quit over a period of time which is normal. Management was a huge reason why they left. Protect yourself and document everything if anything happens.
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3,0
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In terms of my co workers, they aren’t bad we get along well with some bad apples but not too much. Management really needs to get it together, playing favouritism and hiring someone new to add for management who doesn’t really know how an airline works is really something. There are so many more others that are much capable of being in management. Pay is minimum as it gets but the amount of stress we deal with at times makes me wonder why we get minimum pay. Lucky, enough we have travel benefits and good insurance and which makes me thankful for but again depends on the airline if they actually give you benefits. A lot of new hires quit and not even stay for more than a year which is isn’t surprising.
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5,0
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At ATS I feel management values what you do and what you bring to the table.
They are great at teaching you new things, training you, and qualifying you , for you to move up within the company
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3,0
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Managers and Supervisors are only there for their money. Dont expect support from management or your co-workers. No or few promotions available if you are good at your job.
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5,0
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In ATS you checked passengers at the counters, you work from the counters to the gate, great way to learn how a airport works, and awesome people to work with.
Points positifs
Good health benefits
Points négatifs
Poor salary
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3,0
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Staff is fun but pay is far low too low for amount of work. Management is strict and says one thing but doesn't always follow through. Had to fight with HR a bunch of times about proper pay.
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5,0
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Checking in Passengers if they have proper documents going to U.S.
Working together as team with other agents. Making sure the flights leave on time and passengers are checked properly before the flight restriction time.
Points positifs
meeting new people
Points négatifs
long hours
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1,0
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You're not allowed any time off, and when you give a schedule, just so you'll quit, they put you working days you needed off. You're scheduled for 10 and a half hours, you only get paid for 8, but you're told to sit there in the office in the dark, because the supervisor doesn't want to waste energy. Only to turn around and say you do nothing at work.
Points positifs
Nothing
Points négatifs
Everything.
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2,0
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Agencies like Swissport who run over 8 airlines takes 2 weeks, with ATS it takes 3 months or more to train its employees, same process goes for acquiring a RAIC (Restricted Access Identity Card), expect a very slow process, unqualified employees, management, and very slow work environment. ATS does not recognize post secondary education. If you are hired for PSA role, expect minimum wage pay. Benefits kick in at 6 months of employment.

However despite all the negative it is great for acquiring experience.
Points positifs
Experience to transfer to other airlines, unionized workplace
Points négatifs
Minimum wage, benefits, training, management, employees
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2,0
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Just to get raic done.
No life.


Managers always care about their own personal life. they'll make work 7 days with no days off. If you work other job in same airport they come and insult you infront of your other employer.
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3,0
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I Really enjoyed working at the airport as it would allow me to meet new people and overcome new challenges. The hours weren't great as it took quite at adjustment to waking up or coming home from work when most people are still sleeping. There was a lot of down time as well so, there was always an opportunity to pick the brain of the experienced co workers in order to advance yourself. Majority of people are quite friendly and willing to help out.
Points positifs
Discount flights
Points négatifs
lack of hours and low wages.
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5,0
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it is a good company. working in this company is a good start for those who wants to improve their customer skills. as well as a stepping stone to be more familiarize in the airline industry.
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5,0
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It is a fun place to work with great management team, who are flexible on giving you more hours as when you need them. Also, the colleagues are very friendly and they are willing to help when help is needed. You get to meet different kinds of passengers everyday. you get to learn new things everyday.
Points positifs
flexible hours
Points négatifs
long hours
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1,0
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Some great front-line workers. Upper management does not care about employees and never acknowledges anyone. Poorly run. Great CSM though but awful station manager snd HR not that great. No work/life balance. Actually no life at all with 3:30am shift starts and always staying late for a delay or a cancellation. I would never ever recommend working here to anyone.
Points positifs
great front line staff
Points négatifs
management, long hours, lack of recognition
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4,0
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Good job, very interesting environment airport, management overall ok but sometimes they are lost with there job..
Salary need to be much better because of job huge responsibility.

Co-workers are very good.
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5,0
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ITS A good job, learned to deal with new things every single day.
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3,0
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Working with a handling company that must balance multiple contracts there is always job insecurity, airlines like a customer must always be satisfied with management and employee performance. Airline employees like myself deal with all types of people in various scenarios. Travel is such a stressful event for many especially those inexperienced travellers whom are often overwhelmed with the reality of it. Daily we encounter passengers who do not have sufficient documentation to travel, expired documents, overbooked flights, delays, cancellations, misconnections and security breaches. In a fast paced environment where every minute counts although stressful we are always guaranteed something new. Each day offers different learning experiences and challenges, it is never a dull moment. In a lead position I must not only oversee and assign the positions of my coworkers but I am the one who is consulted in case of system failures or passenger complaints. Our Toronto team is very enthusiastic and hard working always putting forward there best efforts and that helps to facilitate our entire operation.
Points positifs
Ability to work as much overtime as desired
Points négatifs
Lack of appreciation of employees from managment
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