Decent work but severely underpaid
Customer Sales and Service Agent (Ancien employé) – Montréal, QC – 16 mars 2019
I worked briefly as a Customer Sales and Service agent for 2 months. You basically are an employee that they can assign to any task for which you have been trained with no extra benefits received from said trainings. You will be paid 14$ an hour whether you have the easiest or hardest of positions for that day. The way Air Canada itself handles customer service is a bit unfortunate, because the agents working there are for the most part really great individuals willing to offer a great customer experience. However, Air Canada refers any complaints to a phone number with a wait time, is unable effectively handle it's working staff when there are cancellations and basically puts their agents under unnecessary stress and workload because of their lack of organisation.
Not to mention what they expect from you for 14$ an hour, which is quite revolting.
The benefits however, if you are willing to be underpaid for a couple of years are noteworthy, and if you stay there over 5 years there's career perspective, but be prepared to live cheaply for a while if long term benefits is what you're looking for.
Benefits after 6 months, great coworkers
mismanagement, underpaid, bad scheduling, etc.