Toxic environment and careless management
Flight Attendant (Ancien employé) – Montréal, QC – 20 juin 2019
I have given 2 stars because I worked in two other departments and it was overall a good experience.
HOWEVER, the Inflight Service department is the worst at Air Canada. I chose to become a flight attendant for various reasons and took a risk of leaving a secure job to try it out. During training, they will explain to newbies how AC is a nice little family and it's all about supporting/love each other and management will organize a super nice graduation evening that will be part of your good memories. THAT'S IT!! As soon as you start flying, seasoned flight attendants check on you to report any mistakes you do. Also, the OBSM program that was introduced as a coaching program, is in fact, pure harassment. You will soon find out the OBSMs aren't your friends. The pairings are hard, e.g your flyingToronto to Saint-John's, NL at 10pm, arrives at 1 AM, departs again to Toronto at 5 AM...you have to either wait inside the terminal or sleep on the plane because AC doesn't provide hotel. You get no weekends the two first years. If you need support from management, they, the cabin crew managers, aren't trained to show empathy and care but yet, they are expecting you to "move the passenger" and create unforgettable moments on board. I have left the company with a PTSD diagnosis following an event, where nobody from management cared about me and called me to ask me if I was doing fine and needed help. Management is doing exactly the opposite of what they are expecting you to show on board. They only care about you when they need to schedule a meeting to discipline/fire you.
Travel benefits, some amazing colleagues
Long hours, inhumane pairings, careless management