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ADT by TELUS : carrières et emplois

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Service clients

4 emplois


Le salaire estimé est calculé en fonction des données de 28 employés, utilisateurs et offres d'emploi actuelles ou ayant déjà été publiées sur Indeed.


Technical Support/ customer service level 2 (Montréal, QC)
le 16 avril 2021
no support at all, irate client,often offer training to the wrong people.
Client wait 50 min so extremely irate, getting to level 1 tech, told sorry I'll transfer you to a level 2 and wait again 20 minutes. now if 2 or 3 camera taking 20 minutes average each to reset of telling client the cost (over 100$) of a tech that is not covered by ADT. supervisor offer no support, often training non tech for tech job, and bilingual aren't really bilingual. telus bought ADT now creating a great amount of confusion and power vacuum, sadly making the place very stressful.
Customer Service Representative (Calgary, AB)
le 20 janvier 2021
Excellent employer
They recognize your work and help you to improve each day! You receive the necessary training to succeed the company goals and objectives. They have opportunities of growing inside the company
Retention Specialist (Work from Home)
le 7 janvier 2021
very poor management but good pay
If you’re looking for job security, ADT is definitely not for you. They claim to be understanding but the moment you make a mistake or should I say make the management ‘unhappy’ you can expect to get dismissed without cause
Data Provisioning Agent (Ottawa, ON)
le 15 décembre 2020
Management needs to be improved
At first it wasn't a hard job to do and its pretty routine, and they encourage you to ask questions when you need help, however they micro manage everything you do, you have managers from other groups managing you and it gets confusing. If you ask for help they brush you off saying their busy and to ask someone else leaving you without help for a long time, resulting in either the techs or clients on the phone unhappy.
Retention Agent (Montréal, QC)
le 24 novembre 2020
Disorganized and unhealthy work environment
Well-paid, good standard benefits/vacations. Strenuous but overall great training and integration process. Very different reality once you hit the floor however. Systems/Procedures are outdated and incoherent, and immediate management is disorganized; employees end up paying the cost (for example, by taking hits in KPIs or being expected to do overtime to complete basic job duties). Parent company (Telus) means well and makes many great-sounding promises, but is slow to act while supervisory management (ADT) gives more criticism than support, pushes unrealistic expectations, and is lacking in accountability and basic human empathy - making the day-to-day (especially working from home) highly stressful and inefficient.

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Questions et réponses

8 questions ont été posées sur l'environnement de travail de l'entreprise ADT by TELUS. Consultez les réponses, découvrez les sujets les plus fréquents et profitez de l'expérience unique des employés de chez ADT by TELUS.

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Informations sur les entrevues

Ces statistiques sont calculées à partir des données de 15 utilisateurs d'Indeed ayant passé une entrevue avec ADT by TELUS au cours des cinq dernières années.
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